Customer Care

- For all shipping and delivery info, please see our ‘shipping’ page on the header above.

- Gift Wrapping & Gift Cards
Need a gift wrapped? We are happy to wrap it for you, just leave us a note at check out! We also sell a selection of beautiful gift cards so if you need a card included, just add it to your cart. We are happy to write in the card, too! When you check out you can add a note to let us know what you’d like the card to say. We can even hand deliver the gift directly to the recipient if they live within the Margaret River region or surrounding towns. See the shipping info for included towns.

- Item not in stock?
If an item is showing as out of stock, it’s most probably on back order and will be in stock soon. I’ll be posting regular restock info on our social media pages, facebook and instagram, so please follow along. Feel free to email us at hello@magictreetoys.com.au for any specific enquiries.

- Looking for something specific that we don’t have?
I am always looking for quality brands and items to stock. So if you have an idea or need me to source something for you, send me an email and I’ll see what I can do.

- Are you wanting to buy bulk items for a child care centre, family day care, school or playgroup?
I want to support other local community groups or small businesses, which is why I would love to supply you with quality books, toys and resources. If you are looking to place a bulk order, please get in touch, I’d love to help! Depending on the amount of your order I might even be able to offer a sneaky discount to help you out.

- Returns and Refunds
We are happy to offer returns or refunds if an item is damaged, however all of our products are subject to a rigorous quality control procedure before they are sent so we are confident you will not receive damaged goods from us. If you do, just send us an email at hello@magictreetoys.com.au or fill out the form on our ‘contact us’ page. Unfortunately we are unable to offer a refund or return for change of mind. This is why we supply detailed photos and descriptions of all of our products. We are confident that you’ll love everything you buy from us!

- Not happy?
At Magic Tree Toys we want every customer to have an enjoyable shopping experience. If for some reason you are not happy with your purchase, please contact us via email at hello@magictreetoys.com.au or fill out the form on our ‘contact us’ page. We will always do our very best to rectify any issues and make sure our customers are happy.